Google & TripAdvisor review tracking
Reviews land on Google, TripAdvisor, and everywhere in between, and keeping up with all of them is a job in itself. Apola brings your reviews into one place, summarises what guests are actually saying, and shows how you compare to the competition down the road.
All your reviews in one place
Instead of checking Google and TripAdvisor separately every morning, Apola pulls your reviews into a single list. You see every review alongside its source, date, and rating, so you know exactly what's been said and where.
New reviews appear as they come in, and you can read and reply from the same screen. You can also save the links to your Google Business Profile and TripAdvisor listing so everything stays connected in one place.
An AI summary of what guests praise and complain about
Reading fifty reviews to spot a pattern takes time you don't have. Apola's AI reads them for you and gives you a short summary of what guests praise, the service, the pasta, the coffee, and what they complain about.
You see the themes without having to read every line, so you can fix the real problems instead of chasing one off comments. The summary updates as new reviews come in, so you're always working from the latest picture.
See how you compare to nearby competitors
Apola lets you save links to your competitors' Google and TripAdvisor listings, so you can keep an eye on how they're doing without checking each one by hand. You'll see their ratings alongside yours, which helps you understand whether a dip in your score is just you or something affecting the whole area.
It's a quick way to stay aware of the competition without spending your evening on it.
Draft replies you can post yourself
When a review needs a response, Apola can draft a reply for you, in your voice, addressing the specific points the guest raised. You read it, tweak it if you want to, and post it yourself on Google or TripAdvisor.
Apola never posts on your behalf; the draft is yours to edit and publish when you're happy with it.
FAQ
Which review sites does Apola track?
Apola tracks reviews from Google and TripAdvisor. You save the links to your listings during onboarding, and Apola brings your reviews into one place.
Can Apola help me reply to reviews?
Yes. Apola can draft a reply to any review in your voice, addressing the specific points the guest raised. You edit it if you want to, then post it yourself on Google or TripAdvisor.
How does competitor comparison work?
You save links to your competitors' Google and TripAdvisor listings, and Apola shows their ratings alongside yours. It helps you see whether a change in your score is specific to you or affecting the whole area.