Cancellation & Refund Policy

Every new account starts with a 30-day free trial from the date of signup. You will not be charged during this period, regardless of when you add a payment method. You can cancel at any time during the trial at no cost.

After your 30-day trial, if a payment method is on file, your subscription automatically begins on a rolling monthly basis at the then-current price (currently £68.99/month for the Standard plan, plus VAT where applicable), billed via Stripe on the same date each month.

You can cancel at any time from the Subscription page in your account. When you cancel:

• You keep full access until the end of the billing period you’ve already paid for.
• You will not be charged again after that.
• No cancellation fee applies.

Because subscriptions are billed monthly in advance, we don’t generally offer refunds for the unused portion of a billing period if you cancel partway through. If you believe you were charged in error — for example, a billing or technical fault on our side — contact info@apolahospitality.com and we’ll review it on a case-by-case basis.

Your business data (staff records, rota history, recipes, and so on) is retained for 60 days after cancellation in case you decide to come back, after which it is deleted in line with our Privacy Policy. You can request an export of your data before or during this period by contacting info@apolahospitality.com.

If we change subscription pricing, we’ll give you at least 30 days’ notice by email before it applies to your account, so you have the chance to cancel if you don’t wish to continue at the new price.

For any billing question, email info@apolahospitality.com.